Saturday, June 25, 2005

Chat Reference at Morrisville State College Library

Chat Reference at Morrisville State College Library: "Give Them What They Already Use - AOL Instant Messenger': A Case Study"

Bill Drew at Morrisville State College Library has for several years been using AOL Instant Messenger to provide chat reference service to library users. This chapter from Ronan, Jana, ed. Chat reference : a guide to live virtual reference services . Westport, Conn. : Libraries Unlimited, 2003, describes his experience.

It's a very low threshold model for virtual reference service. It would probably be easy to implement in a theology library. Bill's essay doesn't describe how one might use it in a multi-library setting. That would be interesting to try...